Once you have valid proof of purchase in the form of a receipt, invoice or similar then you can avail of our amazing 2 year returns policy. Unfortunatley Hugz Babystore cannot entertain credit card statements as a form of proof of purchase. We are now offering a full 2 years hassle free returns on all unopened, unused items, still in their unopened boxes. The boxes must be undamaged and the box and product therin must be fit for resale. The product must also be still available to purchase from the manufacturer at the time of return.
Returns for internet orders
If you are not 100% happy with your product then you can send it back to Hugz Babystore without a reason for the return within 7 days of receiving your item. Please note you must email our returns department returns@hugzbabystore.ie requesting a returns code. This returns code must be labelled on items being issued back to Hugz Babystore. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Hugz Babystore the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.
After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Hugz Babystore must be borne by the customer.
We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.
If you are not 100% happy with your product and it is received by Hugz Babystore after the 7 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must email our returns department returns@hugzbabystore.ie requesting a returns code. This returns code must be labelled on items being issued back to Hugz Babystore. Please note, if sending products back to Hugz Babystore the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer.
After inspection and the product is in a resale condition we will issue a refund less a 10% charge (to cover administration, restocking & costs). Shipping costs sending products back to Hugz Babystore must be borne by the customer.
We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.
As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure no parts are missing, damaged or faulty. Missing items must be reported to Hugz Babystore within 7 days of the item being received. Failure to outline missing items to Hugz Babystore will result in a forfeiture in obligations to replace missing parts from Hugz Babystore.
If you deem the item you received as being faulty and it is within the 6 months manufacturer's warranty then you can send the item back to Hugz Babystore for inspection by our returns department. Please note you must email our returns department returns@hugzbabystore.ie requesting a returns code. This returns code must be labelled on items being issued back to Hugz Babystore. Warranty varies between manufacturers so it is advised to contact Hugz Babystore regarding warranty before returning any products. After a product is received to our returns department and it is deemed to be faulty we will do one of the following; issue a replacement piece for the part that is damaged, or replace the entire product, or offer a similar product, or if any of the above is not possible then we will issue a refund of the product.
Faulty pieces or parts that make up the entirety of an item will be replaced once received back to Hugz Babystore. A faulty piece of a larger item shall not warrant return of the entire item and Hugz Babystore will replace or repair the part required once it has been returned to Hugz Babystore. Costs for sending items back to Hugz Babystore are borne by the customer.
If you receive a wrong item then Hugz Babystore must be notified within 7 days of receiving your order. We will then issue a pickup for your item. When the item is received back to our returns department and is proved to be a wrong item then Hugz Babystore will replace the item with the correct one. If it is not a wrong item then the customer must pay the collection charge which was arranged by Hugz Babystore and also arrange to collect the item as we will not re-ship an item if deemed to have been the correct item issued that was originally ordered. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.
Hugz Babystore is now available worldwide 
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